'This bag is nothing short of amazing! I am genuinely surprised at how excellent the quality of this bag is at this price!'
LUNA | Bronze Gold
Very generous 50" strap
Extremely spacious
Machine washable
Water-repellent fabric
Vegan-friendly
- Made from water-repellent polyester.
- Machine washable at low temperature.
- Do not tumble dry, do not bleach, do not iron.
One Size
- Width 13"
- Height 8"
- Depth 5"
Please note once order has been placed we won't be able to make any amends to your order, including change of delivery address. We kindly ask you to make sure that delivery address is correct as we do not take responsibility for incorrect addresses and subsequent delivery problems.
All orders apart from the European are dispatched from London, UK.
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All orders are delivered Monday to Friday only.
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Estimated delivery times:
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UK express: 1-2 working days
UK standard: 3 - 5 working days
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Europe standard: 5 - 7 working days
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Rest of the world: 10 - 30 working days
Rest of the world express 48 hrs
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Please note that during busy periods delivery times might take longer.
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Delivery charges:
UK
Standard - £4.90
Express - £7.95
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EUROPE
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Rest of the World
Standard - 30$ | £19.50
Express - 60$ | £39.95
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LOST DELIVERIES
You must inform us within 14 calendar days that you have not received your delivery. If you fail to do so we will not be able to make any claims with the carriers on your behalf or send you a replacement.
It is customer's responsibility to make sure there is someone to collect and sign for the parcel.
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Please note, we will email you if there are going to be any significant delays.
UK VAT is non refundable for online orders
CUSTOMS, TAX & DUTIES
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INTERNATIONAL DELIVERIES (including the Channel Islands):
We operate on a Delivered Duty Unpaid basis. You may be charged import or customs fees, depending on the laws of the particular country. Any customs or import duties are charged once the package reaches the destination country. The recipient is responsible for any additional charges that occur as a result of customs clearance; we have no control over these charges and cannot predict what they might be. Customs policies vary from country to country and it is advisable to contact your local customs office for further information.
If you are not satisfied with your purchase you can return the items in their original condition and packaging strictly within 14 calendar days of receipt and we will issue a full refund (excluding original delivery charge). Returns will not be accepted if terms of contract are violated.
Return steps:
1. First, you must notify us in writing by sending an email at contact@fablou.com
2. We'll provide you with Return form
3. Send the product back together with the form to our return address
4. Refund will be processed within 7 business days of receipt.
5. Full refund will exclude original delivery charge
6. Returns of items purchased with a Gift Card will be refunded to the same Gift Card
ALL PRODUCTS MUST BE RETUNED 'AS RECEIVED' IN THEIR ORIGINAL CONDITION WITH WRAPPERS & LABELS INTACT. RETURNS WITHOUT RETURN FORM ENCLOSED, PAST DUE DATE, USED OR WITH INCOMPLETE PACKAGING WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO SENDER AT SENDER'S EXPENSE.
IT DOES NOT VIOLATE YOUR CONSUMER RIGHTS AND IS PART OF A LEGAL CONTRACT YOU ENTER WHEN PURCHASE IS MADE.
When returning or exchanging a product, customer is responsible for the shipping charges. It is advisable to send the item by Recorded delivery as FABLOU does not take responsibility for items lost during return shipping.
DELIVERY COSTS REFUND:
Delivery costs will be refunded in the following circumstances:.
* The Consumer Contracts Regulations are in place to protect your rights. You have 14 days from the date you receive your order to return it. If you decide to return your order, you must inform the vendor of this in writing within 14 calendar days of placing your order.
*Defective Products
In an unlikely case of defective products, you should contact us within 14 days from the receipt date and send us an image of the defect. We will then verify if the product is in fact defective. If you have to return the product to our warehouse, FABLOU will cover the cost of shipping. Once it has been verified that the product in question is defective, FABLOU will exchange it for you. Refund or a store credit will be offered in case the exchange is not possible.
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Frequently Asked Questions
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UK shipping can take up to 5 business days.
US shipping could takes up between 7-10 business days. -
We offer 1 year warranty on all products.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
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Yes, you have 28 days to return your purchase.
Please email your order number to contact@fablou.com to obtain Returns Form.
Customer is responsible for the cost of return shipping.
Please enquire for more information about our Return policy. -
We use all major carriers - Royal Mail, USPS and DHL
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