Shipping policy
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Please note once order has been placed we won't be able cancel it or to make any amends to your order, including change of delivery address. We kindly ask you to make sure that delivery address is correct as we do not take responsibility for incorrect addresses and subsequent delivery problems.
All orders are dispatched from the the UK baste facility.
LUNA FREE SHIPPING PROMO applies to orders of a min value £20 | 30 USD | 25 EUR
Delivery charges:
UK
Standard - £4.90
Express - £6.95
FREE standard delivery on UK orders over £55
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Europe
Standard - 15 EUR
Express - not available
Free Standard Shipping on European orders over 200 EUR
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United States
Standard - $9.50
Free Standard Shipping on US orders over 100$
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United Arab Emirates
Standard - 65 AED
Express - 125 AED
Free Standard Shipping on UAE orders over 1200 AED
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Rest of the World
Standard - $20 | £20
Express - $60 | £39.95
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We DO NOT deliver to PO Boxes
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All orders are delivered Mon to Fri only.
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Estimated delivery times:
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UK (exc. Channel Islands) express: 1 - 2 business days
UK (exc. Channel Islands) standard: 3 - 5 working days
Channel Islands : please contact us
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USA express: 2-3 business days
USA standard: 7 - 12 working days
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Europe standard: 5 - 7 working days
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UAE express: 2-3 business days
UAE standard: 7 - 12 working days
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Rest of the world: 10 - 30 working days
Rest of the world express: 2 - 3 business days
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Please note that during busy periods delivery times might take longer.
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LOST DELIVERIES
You must inform us within 14 calendar days that you have not received your delivery. If you fail to do so we will not be able to make any claims with the carriers on your behalf or send you a replacement.
It is customer's responsibility to make sure there is someone to collect and sign for the parcel.
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Please note, we will email you if there are going to be any significant delays.
UK VAT is non refundable for online orders
CUSTOMS, TAX & DUTIES
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INTERNATIONAL DELIVERIES (including the Channel Islands):
We operate on a Delivered Duty Unpaid basis. You may be charged import or customs fees, depending on the laws of the particular country. Any customs or import duties are charged once the package reaches the destination country. The recipient is responsible for any additional charges that occur as a result of customs clearance; we have no control over these charges and cannot predict what they might be. Customs policies vary from country to country and it is advisable to contact your local customs office for further information.