If you are not completely satisfied with your purchase, simply return the items to us in their original condition and packaging strictly within 14 calendar days of receipt and we will issue a full refund (excluding original delivery charge), or exchange the item. Returns will not be accepted if terms of contract are violated.

 

Return/exchange steps:

1. First, you must notify us in writing by sending an email at contact@fablou.com 

2. We'll provide you with R&E form 

3. Send the product back together with the form to our return address

4. Refund/Exchange will be processed within 3-5 business days of receipt.

5. Full refund will exclude original delivery charge

6. Returns of items purchased with a Gift Card will be refunded to the same Gift Card

ALL PRODUCTS MUST BE RETUNED 'AS RECEIVED' IN THEIR ORIGINAL CONDITION WITH WRAPPERS AND LABELS INTACT. RETURNS WITHOUT R&E FORM ENCLOSED AND PAST DUE DATE WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO SENDER AT SENDER'S EXPENSE

 

When returning or exchanging a product, customer is responsible for the shipping charges. It is advisable to send the item by Recorded delivery as FABLOU does not take responsibility for items lost during return shipping. 

 

DELIVERY COSTS REFUND:

Delivery costs will be refunded in the following circumstances:

If you cancel your order before dispatch.

If you return a faulty item.

If we cancel your order due to stock availability.

If you choose to cancel your order under the Consumer Contracts Regulations (in which case we will refund you the value of our least expensive /Standard delivery method).