LL City - Frapp

Please note once order has been placed we won't be able to make any amends to your order, including change of delivery address. We kindly ask you to make sure that delivery address is correct as we do not take responsibility for incorrect addresses and subsequent delivery problems.

All orders apart from the European are dispatched from London, UK.

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All orders are delivered Monday to Friday only.

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Estimated delivery times:

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UK express: 1-2 working days

UK standard: 3 - 5 working days

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Europe standard: 5 - 7 working days

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Rest of the world: 10 - 30 working days

Rest of the world express 48 hrs

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Please note that during busy periods delivery times might take longer.

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Delivery charges:

UK

Standard - £4.90

Express - £7.95

FREE standard delivery on UK orders over £120

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EUROPE

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Rest of the World

Standard - 30$ | £19.50

Express - 60$ | £39.95

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LOST DELIVERIES

You must inform us within 14 calendar days that you have not received your delivery. If you fail to do so we will not be able to make any claims with the carriers on your behalf or send you a replacement.

It is customer's responsibility to make sure there is someone to collect and sign for the parcel.

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Please note, we will email you if there are going to be any significant delays.

UK VAT is non refundable for online orders

CUSTOMS, TAX & DUTIES

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INTERNATIONAL DELIVERIES (including the Channel Islands):

We operate on a Delivered Duty Unpaid basis. You may be charged import or customs fees, depending on the laws of the particular country. Any customs or import duties are charged once the package reaches the destination country. The recipient is responsible for any additional charges that occur as a result of customs clearance; we have no control over these charges and cannot predict what they might be. Customs policies vary from country to country and it is advisable to contact your local customs office for further information.

If you are not satisfied with your purchase you can return the items in their original condition and packaging strictly within 14 calendar days of receipt and we will issue a full refund (excluding original delivery charge).  Returns will not be accepted if terms of contract are violated.

 

Return steps:

1. First, you must notify us in writing by sending an email at contact@fablou.com 

2. We'll provide you with Return form 

3. Send the product back together with the form to our return address

4. Refund will be processed within 7 business days of receipt.

5. Full refund will exclude original delivery charge

6. Returns of items purchased with a Gift Card will be refunded to the same Gift Card

ALL PRODUCTS MUST BE RETUNED 'AS RECEIVED' IN THEIR ORIGINAL CONDITION WITH WRAPPERS & LABELS INTACT. RETURNS WITHOUT RETURN  FORM ENCLOSED, PAST DUE DATE, USED OR WITH INCOMPLETE PACKAGING WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO SENDER AT SENDER'S EXPENSE.

IT DOES NOT VIOLATE YOUR CONSUMER RIGHTS AND IS PART OF A LEGAL CONTRACT YOU ENTER WHEN PURCHASE IS MADE.

 

When returning or exchanging a product, customer is responsible for the shipping charges. It is advisable to send the item by Recorded delivery as FABLOU does not take responsibility for items lost during return shipping. 

 

DELIVERY COSTS REFUND:

Delivery costs will be refunded in the following circumstances:.

If you return a faulty item.

If we cancel your order due to stock availability.